Tag Archives: anti-fraud policy

Cyberfraud & Data Breaches – May 2018 Training Event

On May 16th and 17th, our Chapter, supported by our partners, national ACFE and the Virginia State Police, will present our sixteenth Spring training event, this time on the subject of CYBERFRAUD AND DATA BREACHES.  Our presenter will be CARY E. MOORE, CFE, CISSP, MBA; ACFE Presenter Board member and internationally renowned author and authority on every aspect of cybercrime.  CLICK HERE  to see an outline of the training, the agenda and Cary’s bio.  If you decide to do so, you may REGISTER HERE.  Attendees will receive 16 CPE credits, and a printed manual of over 300 pages detailing every subject covered in the training.  In addition, as a door prize, we will be awarding, by drawing, a printed copy of the 2017 Fraud Examiners Manual, a $200 value!

As the relentless wave of cyberattacks continues, all our client organizations are under intense pressure from key stakeholders and regulators to implement and enhance their anti-fraud programs to protect customers, employees and the valuable information in their possession. According to research from IBM Security and the Ponemon Institute, the average total cost per company, per event of a data breach is US $3.62 million. Initial damage estimates of a single breach, while often staggering, may not consider less obvious and often undetectable threats such as theft of intellectual property, espionage, destruction of data, attacks on core operations or attempts to disable critical infrastructure. These knock-on effects can last for years and have devastating financial, operational and brand ramifications.

Given the broad regulatory pressures to tighten anti-fraud cyber security controls and the visibility surrounding cyber risk, a number of proposed regulations focused on improving cyber security risk management programs have been introduced in the United States over the past few years by various governing bodies of which CFEs need to be aware. One of the more prominent is a regulation issued by the New York Department of Financial Services (NYDFS) that prescribes certain minimum cyber security standards for those entities regulated by the NYDFS. Based on the entity’s risk assessment, the NYDFS law has specific requirements around data encryption, protection and retention, third party information security, application security, incident response and breach. notification, board reporting, and annual certifications.

However, organizations continue to struggle to report on the overall effectiveness of their cyber security risk management and anti-fraud programs. The American Institute of Certified Public Accountants (AICPA) has released a cyber security risk management reporting framework intended to help organizations expand cyber risk reporting to a broad range of internal and external users, including the C-suite and the board of directors (BoD). The AICPA’s reporting framework is designed to address the need for greater stakeholder transparency by providing in-depth, easily consumable information about an organization’s cyber risk management  program. The cyber security risk management examination uses an independent, objective reporting approach and employs broader and more flexible criteria. For example, it allows for the selection and utilization of any control framework considered suitable and available in establishing the entity’s cyber security objectives and developing and maintaining controls within the entity’s cyber security risk management program, whether it is the US National Institute of Standards and Technology (NIST)’s Cybersecurity Framework, the International Organization for Standardization (ISO)’s ISO 27001/2 and related frameworks, or internally developed frameworks based on a combination of sources. The examination is voluntary, and applies to all types of entities, but should be considered a leading practice that provides the C-suite, boards and other key stakeholders clear insight into an organization’s cyber security program and identifies gaps or pitfalls that leave organizations vulnerable.

Cyber security risk management examination reports are vital to the fraud control program of any organization doing business on-line.  Such reports help an organization’s BoD establish appropriate oversight of a company’s cyber security risk program and credibly communicate its effectiveness to stakeholders, including investors, analysts, customers, business partners and regulators. By leveraging this information, boards can challenge management’s assertions around the effectiveness of their cyber risk management programs and drive more effective decision making. Active involvement and oversight from the BoD can help ensure that an organization is paying adequate attention to cyber risk management. The board can help shape expectations for reporting on cyber threats and fraud attempts while also advocating for greater transparency and assurance around the effectiveness of the program.

Organizations that choose to utilize the AICPA’s cyber security attestation reporting framework and perform an examination of their cyber security program may be better positioned to gain competitive advantage and enhance their brand in the marketplace. For example, an outsource retail service provider (OSP) that can provide evidence that a well-developed and sound cyber security risk management program is in place in its organization can proactively provide the report to current and potential customers, evidencing that it has implemented appropriate controls to protect the sensitive IT assets and valuable data over which it maintains access. At the same time, current and potential retailor customers of an OSP want the third parties with whom they engage to also place a high level of importance on cyber security. Requiring a cyber security examination report as part of the selection criteria would offer transparency into  outsourcers’ cyber security programs and could be a determining factor in the selection process.

The value of addressing cyber security related fraud concerns and questions by CFEs before regulatory mandates are established or a crisis occurs is quite clear. The knowledgeable CFE can help our client organizations view the new cyber security attestation reporting frameworks as an opportunity to enhance their existing cyber security and anti-fraud programs and gain competitive advantage. The attestation reporting frameworks address the needs of a variety of key stakeholder groups and, in turn, limit the communication and compliance burden. CFE client organizations that view the cyber security reporting landscape as an opportunity can use it to lead, navigate and disrupt in today’s rapidly evolving cyber risk environment.

Please decide to join us for our May Training Event on this vital and timely topic!  YOU MAY REGISTER 0N-LINE HERE.  You can pay with PayPal (you don’t need a PayPal account; you can use any credit card) or just print an invoice and submit your payment by snail mail!

Bribery & Deferred Prosecution

Between January and February 2015, a prominent trade organization focusing on American attorneys conducted a survey of 243 Chief Legal Officers of global companies to assess the corporate counsel’s opinion regarding the greatest threats to their organization’s growth. Respondents were asked to rank their top three concerns. Not surprisingly, economic uncertainty was at the top of the list with 57% of the respondents ranking it in their top three. The unexpected finding was that 53% of the respondents named regulatory compliance and enforcement as a top concern as well.

When asked to specify which laws caused them the most concern 28% identified the Foreign Corrupt Practices Act and 15% identified the UK Bribery Act. This means 43% of the respondents named anti-bribery laws as one of their top three concerns, more than any other law or regulation identified. When asked about the resources spent on regulatory compliance and enforcement, the response was also surprising as only 38% of the corporate counsel who identified regulatory compliance and enforcement as a threat, are expending resources to address the threat. As a follow up to the 2015 survey, the same organization conducted a second survey in early 2017 to gain further insight into corporate counsels’ ability to address regulatory and compliance threats. This time 256 respondents were surveyed, 62% of whom stated that their organization is designing or building some type of robust internal compliance program. Although this is movement in the right direction, over a third of the organizations surveyed still may not be prepared to detect or deter bribery and corruption. Most significantly, they will not be prepared to meet government expectations if a violation occurs and self-reporting is required. Lastly, 54% of the respondents stated that they are building or expanding their in-house systems to address this threat. Many believe that compliance technology is the appropriate answer as regulators prefer technical solutions to these problems, because they are viewed to be sophisticated and ‘state of the art’.

This research should be of special interest to all CFEs because we work so frequently with corporate counsels, but indeed, to assurance professionals in general who like fraud examiners are on the front line in the fight against corruption.

The Foreign Corrupt Practices Act (FCPA) was enacted in 1977 but aggressive enforcement did not really pick up until around 2005 when there were twelve enforcement actions.  The purpose of the FCPA was to prevent the bribery of foreign government officials when negotiating overseas contracts. The FCPA imposes heavy fines and penalties for both organizations and individuals. The two major provisions address: 1) bribery violations and 2) improper books and records and/or having inadequate internal controls. Methods of enforcement and interpretation of the law in the US have continued to evolve over the years.

The FCPA created questions of definition and interpretation, i.e., Who is a “foreign official?” What is the difference between a “facilitation” payment and a bribe? Who is considered a third party? How does the government define adequate internal controls to detect and deter bribery and corruption?

The enactment of the United Kingdom (UK) Bribery Act in July 2010 was the first attempt at an anti-bribery law to address some of these issues. The UK Bribery Act introduced the concept of adequate procedures, that if followed could allow affirmative defense for an organization if investigated for bribery. The UK Bribery Act recommended several internal controls for combating bribery and introduced the incentive of a more favorable result for those who could document compliance. These controls include:

• Established anti-bribery procedures
• Top level commitment to prevent bribery
• Periodic and documented risk assessments
• Proportionate due diligence
• Communication of bribery prevention policies and procedures
• Monitoring of anti-bribery procedures

The concept of an affirmative defense for adequate procedures creates quite a contrast to FCPA which only offers affirmative defense for payments of bona fide expenses or small gifts within the legal limits of the foreign countries involved.

The UK Bribery Act equated all facilitation and influence payments to bribery. Finally, the UK Bribery Act dealt with the problem of defining a foreign official by making it illegal to bribe anyone regardless of government affiliation. Several countries such as Russia, Canada and Brazil have enacted or updated their anti-bribery regulations to parallel the guidelines presented in the UK Bribery Act. The key to the effectiveness of all these acts remains enforcement.

In November 2012 the US Department of Justice and the Securities Exchange Commission released “A Resource Guide to the Foreign Corrupt Practices Act.” The guide book introduced several hallmarks of an effective compliance program. The Resource Guide provided companies with the tools to demonstrate a proactive approach to deter bribery and corruption. Companies in compliance may receive some consideration during the fines and penalty stage.

The guide’s hallmarks include:

• Establish a code of conduct that specifically addresses the risk of bribery and corruption.
• Set the tone by designating a Chief Compliance Officer to oversee all anti-bribery and corruption activities.
• Training all employees to be thoroughly prepared to address bribery and corruption risk.
• Perform risk assessments of potential bribery and corruption pitfalls by geography and industry.
• Review the anti-corruption program annually to assess the effectiveness of policies procedures and controls.
• Perform audits and monitor foreign business operations to assure compliance with the code of conduct.
• Ensure that proper legal contractual terms exist within agreements with third parties that address compliance with anti-bribery and corruption laws and regulations.
• Investigate and respond appropriately to all allegations of bribery and corruption.
• Take proper disciplinary action for violations of anti-bribery and corruption laws and regulations.
• Perform adequate due diligence that addresses the risk of bribery and corruption of all third parties prior to entering a business relationship.

The SEC and DOJ entered into the first ever Non-Prosecution Agreement (NPA) for Foreign Corrupt Practices violations in 2013. This decision was a harbinger from the DOJ and SEC with regard to future enforcement actions. The NPA highlighted the “extensive remedial measurements and cooperation efforts” that the defendant company demonstrated during the investigation. The corporation paid only $882,000 in fines because they were able to “demonstrate a strong tone from the top and a robust anti-corruption program”.

Under a Deferred Prosecution Agreement (DPA) the DOJ files a court document charging the organization while simultaneously requesting that prosecution be deferred to allow the company to demonstrate good conduct going forward. The DPA is an agreement by the organization to: cooperate with the government, accept the factual findings of the investigation, and admit culpability if so warranted. Additionally, companies may be directed to participate in compliance and remediation efforts, e.g., a court-appointed monitor.

If the company completes the term of the DPA, the DOJ will dismiss the charges without imposing fines and penalties. Under the Non-Prosecution Agreement, the DOJ maintains the right to file charges against the organization later should the organization fail to comply. The NPA is not filed with the courts but is maintained by both the DOJ and the company and is posted on the DOJ website. Like the DPA, the organization agrees to monetary penalties, ongoing cooperation, admission to relevant facts, as well as compliance and remediation of policies, procedures and controls. If the company complies with the agreement, the DOJ will drop all charges.

The key differences between a deferred prosecution case and one not featuring deferred prosecution is the initial response of the defendant company to the discovery of improper payments. In a deferred prosecution case the response usually features prompt self-reporting, full cooperation with the government and the quality of the serious remedial steps taken, including termination of implicated personnel and the modification of company behavior in the country where the violations occurred. Additionally, deferred prosecution defendants frequently discover the improper payments while in the process of enhancing their anti-bribery and corruption controls.

Originally allegations of FCPA violations were received through a company’s internal whistleblower hotline. That trend changed with the enactment of the Sarbanes Oxley Act in 2002 and the Dodd-Frank Act in 2012. These laws created other means and mechanisms for reporting suspicions of illegal activity and provided protections from retaliation against whistleblowers. The Dodd-Frank Act also has monetary incentives of 10% to 30% of the amounts recovered by the government to encourage whistleblowers to come forward. Companies considering whether to disclose potential anti-corruption problems to the SEC must now consider the possibility that a potential whistleblower may report it first to the government thus creating greater liability for the organization.

In conclusion, according to recent reporting by the ACFE, corporate compliance programs continue to mature, and are now accepted as a cost of conducting business in a global marketplace. The US government continues to clarify its expectations about corporate responsibility at home and abroad and works with international partners and their compliance programs. Increased cooperation between the public and private sectors to address these issues will assist in leveling the playing field in the global marketplace. Non-government and civil society organizations, i.e. World Bank and Transparency International play a key role in this effort. These organizations set standards, apply pressure on foreign governments to enact stricter anti-bribery and corruption laws, and enforce those laws. Coordination and cooperation among government, business and civil entities like the ACFE, reduce the incidences of bribery and corruption and increase opportunities for companies to compete fairly and ethically in the global marketplace.

Basic Cash Concealment Strategies

One of the topics in which readers of this blog have expressed consistent interest over the years regards the many strategies of cash asset concealment employed by fraudsters; especially by embezzlers of relatively small sums from employers, who seem particularly creative at such manipulations.  Regardless of the method used to hide ill-gotten assets, one fact remains constant; proceeds from illicit activities must be disguised in some way to avoid being discovered. Those the ACFE dubs ‘asset hiders’ have developed many sophisticated techniques for working the system and accomplishing the goal of concealing their gains; in attempting to track down and recover secret stores of cash, the fraud examiner is presented with a true challenge, and the first step in meeting this challenge is to understand how asset hiders work. This post will concentrate on the concealment of raw cash.

There are three primary ways to hide cash assets. They are:

— Currency hoards;
— Cashier’s checks and traveler’s checks;
— Deposits to financial institutions.

The most basic method for hiding cash is the currency hoard, in which a person simply stores cash in a hidden location, usually in his or her home or on her property. This is the proverbial ‘cash under the mattress’ technique. In a typical home, hiding places for currency or other valuables can range from the obvious to the ingenious.

For example, precious metals and jewelry can easily be hidden in a layer of cooking grease at the bottom of a pot. The space beneath the bottom drawer of bureaus, chests, and cabinets is also a commonly used hiding place. Loose bricks in the wall or fireplace can disguise small spaces for hiding things. A more complex scheme is to build a false ceiling below the original ceiling and then use the space between the two as a hiding place.

Another place to hoard currency is in furniture. The hollow spaces of upholstered furniture make these pieces a good hiding place. Many people find false bottoms in drawers or inside stereo speakers useful places for hiding cash.

The basic structure of the home itself provides many opportunities for creating hiding places. One of the most common spots for hiding objects is in the walls. Cunning hiders may construct false walls in closets or pantries, or they may build large cavities into a wall, which is then covered with a mirror or a painting. Installing false light switch plates and electrical outlets provides easy access to spaces between walls and generally appear quite normal, although amateurs often leave tell-tale marks on the plate screws. These marks often provide searchers with signs of tampering and can lead to the discovery of a cache. An even simpler method is to hide currency inside the electrical boxes behind real electrical plates. If a larger space is needed, hiders sometimes remove the box from the wall and build a shelf below it. Significant amounts of currency can be hidden in these spaces. Currency hoards can also be hidden above ceiling light boxes in the space below the attic.

The plumbing system provides other natural hiding places. For example, many bathrooms have access holes under the sink, which are usually covered with a removable chrome disk. These access holes are designed so a cleaning ‘snake’ can be inserted into the main drain when the lines are clogged. This space is easily utilized as a hiding space. Floor drains are also used for hiding currency. Excellent hiding places can be created by installing false pipes that appear to be part of the home’s plumbing. Some individuals hide objects and money in shower curtain rods. Other places frequently used for hiding are air ducts, doors, and stairways. Heating and cooling system ducts are generally easy to access and have plenty of empty space. Hollow core doors are easily rigged for hiding. The top surface of the door can simply be cut away, allowing access to the natural secret compartment inside. Enclosed staircases have dead space underneath that is accessible. If the staircase is not enclosed, there may be usable space for small objects behind each of the risers. Stairs can be hinged, creating a hidden compartment underneath.

Cashier’s and traveler’s checks are another method used to hide assets. These instruments are useful for several reasons:

–They allow asset hiders to easily disguise their financial dealings from asset seekers like law enforcement, CFEs and forensic accountants;
–They help disguise the asset hider’s financial dealings and reduce the amount of currency physically carried;
–Cashier’s checks or traveler’s checks in denominations of less than $10,000 are negotiable financial instruments that can be exchanged almost any place in the world.

Whilst efforts to control the use of wire transfers for money laundering have traditionally been focused on banks, examiners also need to be aware that there are non-bank money transmitters that fraudsters often use to conceal cash assets.  These non-bank transmitters specialize in money transfers for individuals rather than businesses. In addition to other services, most non-bank transmitters sell money orders and traveler’s checks. These companies range from large international enterprises like Western Union to small mom-and-pop neighborhood check cashing businesses.

There are several reasons fraudsters like using non-bank transmitters. First, non-bank transmitters allow individuals to cash personal checks or wire money to family members nationally or in other countries. Check cashing companies and other sellers of money orders, such as convenience stores and grocery stores, provide a much-needed service to people without bank accounts. Second, non-bank transmitters allow individuals to obtain many individual traveler’s checks and money orders in amounts less than $10,000 each. Most states regulate check cashing and the sale of money orders with licensing and bonding requirements. The Money Laundering Suppression Act of 1994 required all money transmitters to register with the U.S. Department of Treasury. Furthermore, like other financial institutions, these businesses are required to file currency transaction reports (CTRs) for transactions of $10,000 or more in currency and coins, and they are required to file Suspicious Activity Reports (SARs) with the Treasury Department for certain classes of suspect transactions.

Check cashing companies have been known to receive illegally earned or stolen currency and use it to cash legitimate checks for their customers, thus avoiding CTRs or to structure transmittals by issuing multiple traveler’s checks and money orders for less than $10,000 each. Third, the transactions of non-bank transmitters will not trigger a mechanism for identifying unreported cash. Although money transmitters are classified as financial institutions, they are not depository institutions but operate through accounts with commercial banks. And, unlike bank accounts, which contain copies of deposits and canceled checks used in locating assets, non-bank money transmitters do not maintain copies of deposits and canceled checks. Unless the money order or traveler’s check appears in the financial records of the asset hider, it will likely go undetected since there is no place for the investigator to begin a search. However, once a money order or traveler’s check has been specifically identified, it can be traced back like any other financial instrument.

Banks and other financial institutions are frequently utilized by secrecy seekers as vehicles for hiding or disguising currency. The methods used may be as simple as renting a safe-deposit box and storing currency or valuables inside.  Searching the safe-deposit box of a suspected embezzler for evidence is not easily accomplished. It requires a court order. But; even if access to the box is denied, the investigator in a hidden asset case can often make educated guesses as to the contents by observing the movements of the hider. For instance, if the subject makes a visit to her safe-deposit box after attending an antique jewelry collector’s exposition, the examiner could surmise a collection of jewelry items is stored therein. Trips made to a safe-deposit box before foreign travel may indicate that the hider is moving money from his or her native country to a foreign location.

The banking system is, without question, the most important vehicle of both lawful and unlawful financial transactions. While most bankers are not active participants in asset hiding, it can be extremely difficult to distinguish between legitimate transactions and those conducted by secrecy seekers. Some bankers even prefer to close their eyes to the sources of their deposits and, in doing so, knowingly accept tainted funds. It’s important to understand how secrecy seekers use bank deposits and funds transfers to hide assets.  For the examiner, it’s important to know that most large banks have computer programs that can retrieve a specific wire transfer record. Many medium-sized banks cannot electronically retrieve specific wire data more than a month old, and some banks would have to search manually for records. However, even small banks usually send their international money transfers through one of the large Money Center banks, thus creating a record. Many large banks have enhanced their record-keeping systems to assure themselves and bank regulators that they are in full compliance with the Bank Secrecy Act. Some institutions have systems that monitor the wire transfer activity of certain accounts and generate periodic reports highlighting the consolidation of incoming wires followed by an outgoing wire transfer. Most of these systems are designed to monitor only customer accounts and do not record funds transfer services provided for non-depositors for which the bank serves only as an intermediary.

To conduct a successful wire transfer search, the examiner should have as much information as possible relating to the transfer in question when contacting the appropriate entity. Having the following information on hand will help make the search much more efficient:

— Date of transfer
— Amount of transfer
— Names of sending and receiving institutions
— Routing numbers of sending and receiving institutions
— Identity of sender and designated receiver
— Input sequence and/or output sequence

While most banks do not actively participate in fraudulent transfers, some signs for the examiner that could indicate collusion between a bank and its customer are:
— Allowing clients whose funds are not of foreign origin to make investments limited to foreigners;
— Acting without power of attorney to allow clients to manage investments or to transmit funds
on behalf of foreign-registered companies or local companies acting as laundries;
— Participating in sequential transactions that fall under the government reporting thresholds;
–Allowing telephone transfers of funds without written authorization and failing to keep a record of such transfers;
— Entering false foreign account number designations with regard to wire transfers.

People, People & People

Our Chapter’s Vice-President Rumbi Petrolozzi’s comment in her last blog post to the effect that one of the most challenging tasks for the forensic accountant or auditor working proactively is defining the most effective and efficient scope of work for a risk-based assurance project. Because resources are always scarce, assurance professionals need to make sure they can meet both quality and scheduling requirements whilst staying within our fixed resource and cost constraints.

An essential step in defining the scope of a project is identifying the critical risks to review and the controls required to manage those risks. An efficient scope focuses on the subset of controls (i.e., the key controls) necessary to provide assurance. Performing tests of controls that are not critical is not efficient. Similarly, failing to test controls that could be the source of major fraud vulnerabilities leads to an ineffective audit.  As Rumbi points out, and too often overlooked, the root cause of most risk and control failures is people. After all, outstanding people are required to make an organization successful, and failing to hire, retain, and train a competent team of employees inevitably leads to business failure.

In an interview, a few decades ago, one of America’s most famous business leaders was asked what his greatest challenges were in turning one of his new companies around from failure to success. He is said to have responded that his three greatest challenges were “people, people, and people.” Certainly, when assurance professionals or management analyze the reasons for data breaches and control failures, people are generally found to be the root cause. For example, weaknesses may include (echoing Rumbi):

Insufficiently trained personnel to perform the work. A common material weakness in compliance with internal control over financial reporting requirements is a lack of experienced financial reporting personnel within a company. In more traditional anti-fraud process reviews, examiners often find that control weaknesses arise because individuals don’t understand the tasks they have to perform.

Insufficient numbers to perform the work. When CPAs find that important reconciliations are not performed timely, inventories are not counted, a backlog in transaction processing exists, or agreed-upon corrective actions to address prior audit findings aren’t completed, managers frequently offer the excuse that their area is understaffed.

Poor management and leadership. Fraud examiners find again and again, that micromanagers and dictators can destroy a solid finance function. At the other end of the spectrum, the absence of leadership, motivation, and communication can cause whole teams to flounder. Both situations generally lead to a failure to perform key controls consistently. For example, poor managers have difficulty retaining experienced professionals to perform account reconciliations on time and with acceptable levels of quality leading directly to an enhanced level of vulnerability to numerous fraud scenarios.

Ineffective human resource practices. In some cases, management may choose to accept a certain level of inefficiency and retain individuals who are not performing up to par. For instance, in an example cited by one of our ACFE training event speakers last year, the financial analysis group of a U.S. manufacturing company was failing to provide management with timely business information. Although the department was sufficiently staffed, the team members were ineffective. Still, management did not have the resolve to terminate poor performers, for fear it would not be possible to hire quality analysts to replace the people who were terminated.

In such examples, people-related weaknesses result in business process key control failures often leading to the facilitation of subsequent frauds. The key control failure was the symptom, and the people-related weakness was the root cause. As a result, the achievement of the business objective of fraud prevention is rendered at risk.

Consider a fraud examiner’s proactive assessment of an organization’s procurement function. If the examiner finds that all key controls are designed adequately and operating effectively, in compliance with company policy, and targeted cost savings are being generated, should s/he conclude the controls are adequate? What if that department has a staff attrition rate of 25 percent and morale is low? Does that change the fraud vulnerability assessment? Clearly, even if the standard set of controls were in place, the function would not be performing at optimal levels.  Just as people problems can lead to risk and control failures, exceptional people can help a company achieve success. In fact, an effective system of internal control considers the adequacy of controls not only to address the risks related to poor people-related management but also to recognize reduction in fraud vulnerability due to excellence in people-related management.

The people issue should be addressed in at least two phases of the assurance professional’s review process: planning and issue analysis (i.e., understanding weaknesses, their root cause, and the appropriate corrective actions).  In the planning phase, the examiner should consider how people-related anti-fraud controls might impact the review and which controls should be included in the scope. The following questions might be considered in relation to anti-fraud controls over staffing, organization, training, management and leadership, performance appraisals, and employee development:

–How significant would a failure of people-related controls be to the achievement of objectives and the management of business risk covered by the examination?
–How critical is excellence in people management to the achievement of operational excellence related to the objectives of the review?

Issue analysis requires a different approach. Reviewers may have to ask the question “why” three or more times before they get to the root cause of a problem. Consider the following little post-fraud dialogue (we’ve all heard variations) …

CFE: “Why weren’t the reconciliations completed on time?”
MANAGER. “Because we were busy closing the books and one staff member was on vacation.”
CFE: “You are still expected to complete the reconciliations, which are critical to closing the books. Even with one person on vacation, why were you too busy?”
MANAGER: “We just don’t have enough people to get everything done, even when we work through weekends and until late at night.”
CFE: “Why don’t you have enough people?”
MANAGER: “Management won’t let me hire anybody else because of cost constraints.”
CFE: “Why won’t management let you hire anybody? Don’t they realize the issue?”
MANAGER: “Well, I think they do, but I have been so busy that I may not have done an effective job of explaining the situation. Now that you are going to write this up as a control weakness, maybe they will.”

The root cause of the problem in this scenario is that the manager responsible for reconciliations failed to provide effective leadership. She did not communicate the problem and ensure she had sufficient resources to perform the work assigned. The root cause is a people problem, and the reviewer should address that directly in his or her final report. If the CFE only reports that the reconciliations weren’t completed on time, senior management might only press the manager to perform better without understanding the post-fraud need for both performance improvement and additional staff.

In many organizations, it’s difficult for a reviewer to discuss people issues with management, even when these issues can be seen to directly and clearly contribute to fraud vulnerably. Assurance professionals may find it tricky, for political reasons to recommend the hiring of additional staff or to explain that the existing staff members do not have the experience or training necessary to perform their assigned tasks. Additionally, we are likely to run into political resistance when reporting management and leadership failure. But, that’s the job assurance professionals are expected to perform; to provide an honest, objective assessment of the condition of critical anti-fraud controls including those related to people.  If the scope of our work does not consider people risks, or if reviewers are unable to report people-related weaknesses, we are not adding the value we should. We’re also failing to report on matters critical to the maintenance and extension of the client’s anti-fraud program.

The Anti-Fraud Blockchain

Blockchain technology, the series of interlocking algorithms powering digital currencies like BitCoin, is emerging as a potent fraud prevention tool.  As every CFE knows, technology is enabling new forms of money and contracting, and the growing digital economy holds great promise to provide a full range of new financial tools, especially to the world’s poor and unbanked. These emerging virtual currencies and financial techniques are often anonymous, and none have received quite as much press as Bitcoin, the decentralized peer-to-peer digital form of money.

Bitcoins were invented in 2009 by a mysterious person (or group of people) using the alias Satoshi Nakamoto, and the coins are created or “mined” by solving increasingly difficult mathematical equations, requiring extensive computing power. The system is designed to ensure no more than twenty-one million Bitcoins are ever generated, thereby preventing a central authority from flooding the market with new Bitcoins. Most people purchase Bitcoins on third-party exchanges with traditional currencies, such as dollars or euros, or with credit cards. The exchange rates against the dollar for Bitcoin fluctuate wildly and have ranged from fifty cents per coin around the time of its introduction to over $16,0000 in December 2017. People can send Bitcoins, or percentages of bitcoin, to each other using computers or mobile apps, where coins are stored in digital wallets. Bitcoins can be directly exchanged between users anywhere in the world using unique alphanumeric identifiers, akin to e-mail addresses, and there are no transaction fees in the basic system, absent intermediaries.

Anytime a purchase takes place, it is recorded in a public ledger known as the “blockchain,” which ensures no duplicate transactions are permitted. Crypto currencies are called such because they use cryptography to regulate the creation and transfer of money, rather than relying on central authorities. Bitcoin acceptance continues to grow rapidly, and it is possible to use Bitcoins to buy cupcakes in San Francisco, cocktails in Manhattan, and a Subway sandwich in Allentown.

Because Bitcoin can be spent online without the need for a bank account and no ID is required to buy and sell the crypto currency, it provides a convenient system for anonymous, or more precisely pseudonymous, transactions, where a user’s true name is hidden. Though Bitcoin, like all forms of money, can be used for both legal and illegal purposes, its encryption techniques and relative anonymity make it strongly attractive to fraudsters and criminals of all kinds. Because funds are not stored in a central location, accounts cannot readily be seized or frozen by police, and tracing the transactions recorded in the blockchain is significantly more complex than serving a subpoena on a local bank operating within traditionally regulated financial networks. As a result, nearly all the so-called Dark Web’s illicit commerce is facilitated through alternative currency systems. People do not send paper checks or use credit cards in their own names to buy meth and pornography. Rather, they turn to anonymous digital and virtual forms of money such as Bitcoin.

A blockchain is, essentially, a way of moving information between parties over the Internet and storing that information and its transaction history on a disparate network of computers. Bitcoin, and all the other digital currencies, operates on a blockchain: as transactions are aggregated into blocks, each block is assigned a unique cryptographic signature called a “hash.” Once the validating cryptographic puzzle for the latest block has been solved by a coin mining computer, three things happen: the result is timestamped, the new block is linked irrevocably to the blocks before and after it by its unique hash, and the block and its hash are posted to all the other computers that were attempting to solve the puzzle involved in the mining process for new coins. This decentralized network of computers is the repository of the immutable ledger of bitcoin transactions.  If you wanted to steal a bitcoin, you’d have to rewrite the coin’s entire history on the blockchain in broad daylight.

While bitcoin and other digital currencies operate on a blockchain, they are not the blockchain itself. It’s an insight of many computer scientists that in addition to exchanging digital money, the blockchain can be used to facilitate transactions of other kinds of digitized data, such as property registrations, birth certificates, medical records, and bills of lading. Because the blockchain is decentralized and its ledger immutable, all these types of transactions would be protected from hacking; and because the blockchain is a peer-to-peer system that lets people and businesses interact directly with each other, it is inherently more efficient and  cheaper than current systems that are burdened with middlemen such as lawyers and regulators.

A CFE’s client company that aims to reduce drug counterfeiting could have its CFE investigator use the blockchain to follow pharmaceuticals from provenance to purchase. Another could use it to do something similar with high-end sneakers. Yet another, a medical marijuana producer, could create a blockchain that registers everything that has happened to a cannabis product, from seed to sale, letting consumers, retailers and government regulators know where everything came from and where it went. The same thing can be done with any normal crop so, in the same way that a consumer would want to know where the corn on her table came from, or the apple that she had at lunch originated, all stake holders involved in the medical marijuana enterprise would know where any batch of product originated and who touched it all along the way.

While a blockchain is not a full-on solution to fraud or hacking, its decentralized infrastructure ensures that there are no “honeypots” of data available, like financial or medical records on isolated company servers, for criminals to exploit. Still, touting a bitcoin-derived technology as an answer to cybercrime may seem a stretch considering the high-profile, and lucrative, thefts of cryptocurrency over the past few years. Its estimated that as of March 2015, a full third of  all Bitcoin exchanges, (where people store their bitcoin), up to then had been hacked, and nearly half had closed. There was, most famously, the 2014 pilferage of Mt. Gox, a Japanese based digital coin exchange, in which 850,000 bitcoins worth $460,000,000 disappeared. Two years later another exchange, Bitfinex, was hacked and around $60 million in bitcoin was taken; the company’s solution was to spread the loss to all its customers, including those whose accounts had not been drained.

Unlike money kept in a bank, cryptocurrencies are uninsured and unregulated. That is one of the consequences of a monetary system that exists, intentionally, beyond government control or oversight. It may be small consolation to those who were affected by these thefts that the bitcoin network itself and the blockchain has never been breached, which perhaps proves the immunity of the blockchain to hacking.

This security of the blockchain itself demonstrates how smart contracts can be written and stored on it. These are covenants, written in code, that specify the terms of an agreement. They are smart because as soon as its terms are met, the contract executes automatically, without human intervention. Once triggered, it can’t be amended, tampered with, or impeded. This is programmable money. Such smart contracts are a tool with the potential to change how business in done. The concept, as with digital currencies, is based on computers synced together. Now imagine that rather than syncing a transaction, software is synced. Every machine in the network runs the same small program. It could be something simple, like a loan: A sends B some money, and B’s account automatically pays it back, with interest, a few days later. All parties agree to these terms, and it’s locked in using the smart contract. The parties have achieved programmable money!

There is no doubt that smart contracts and the blockchain itself will augment the trend toward automation, though it is automation through lines of code, not robotics. For businesses looking to cut costs and reduce fraud, this is one of the main attractions of blockchain technology. The challenge is that, if contracts are automated, what will happen to traditional firm control structures, processes, and intermediaries like lawyers and accountants? And what about managers? Their roles would all radically change. Most blockchain advocates imagine them changing so radically as to disappear altogether, taking with them many of the costs currently associated with doing business. According to a recent report in the trade press, the blockchain could reduce banks’ infrastructure costs attributable to cross-border payments, securities trading, and regulatory compliance by $15-20 billion per annum by 2022.  Whereas most technologies tend to automate workers on the periphery, blockchain automates away the center. Instead of putting the taxi driver out of a job, blockchain puts Uber out of a job and lets the taxi drivers work with the customer directly.

Whether blockchain technology will be a revolution for good or one that continues what has come to seem technology’s inexorable, crushing ascendance will be determined not only by where it is deployed, but how. The blockchain could be used by NGOs to eliminate corruption in the distribution of foreign aid by enabling funds to move directly from giver to receiver. It is also a way for banks to operate without external oversight, encouraging other kinds of corruption. Either way, we as CFEs would be wise to remember that technology is never neutral. It is always endowed with the values of its creators. In the case of the blockchain and crypto-currency, those values are libertarian and mechanistic; trust resides in algorithmic rules, while the rules of the state and other regulatory bodies are often viewed with suspicion and hostility.

With a Little Help

by Rumbi Petrozzello, CPA/CFF, CFE
2018 Vice-President – Central Virginia Chapter ACFE

In November, my husband and I headed out to our usual spot, on Fourth Avenue in Brooklyn, to cheer for those running the New York marathon. A marathon, for those who don’t know, is 26.2 miles long. People who complete marathons get nothing but respect from me – success in marathoning only comes with a lot of dedication and training. Many people spend at least six months following a training plan that is not just about building distance. For instance, when learning (and it is learning) how to complete 26.2 miles of running (or walking for that matter) people must learn how to remain fueled and hydrated while running. This training also then applies to making lifestyle adjustments such as changing one’s diet and sleeping habits. Years ago, when I was training for the New York Marathon, friends knew to not call after 10PM because I was going to bed early to get enough sleep before early morning runs. I tried not to go out on Friday nights, because I went on my long runs on Saturday mornings and wanted to be energized for them. I spent a lot of time and energy doing research, talking to friends who were seasoned runners and even took running classes to improve my performance and chances of success during the race. Despite the very popular tag line “Just Do It”, a lot of work goes into even getting to that point.

The past few months, I have been doing quite a bit of work that involves assessing the controls that companies have over their systems to detect, deter and prevent fraud and error. Going in, the time energy and money that companies have put into all of this is impressive. They will have an audit committee, an internal audit function and a lot of documentation around what their systems are. There will be volumes of documentation on procedures and protocols and, at the very least, on paper, things look fantastic. However, when we start talking to employees about what their reality is, things often are very different. Some of the issues we found included:

• Staff who did not quite understand what some technical terms meant and, so ignored the parts they didn’t understand. We spoke with people who were very happy to perform and review controls, but they didn’t know how best to do that, and no one was telling them the how;

• Some staff did not understand why they were being asked to change things and, believing that what they had been doing for years constituted a good system, stuck with that;

• In some cases, it wasn’t clear just who was responsible for ownership of a process and that meant, often, that nothing ended up getting done;

• In other instances, staff were given such vague instructions that they resorted to making it up as they went along.

Having the rules is completely useless if your people don’t know what do with them and, just as importantly, why they’re doing what they’ve been asked to do in the first place. What is vital in all of this, is the proper training. As CFEs and Forensic Accountants, we are perfectly positioned to work with clients to ensure that controls and systems go beyond theory. So it’s vitally important for success to constantly work with clients to strengthen systems and controls. This can be done by recommending that our corporate clients:

• Provide training to employees. This training must include the identification of control owners and then the process of working directly with them to ensure that they understand what their roles are and specifically why they need to follow the steps being asked of them. Sometimes, when a control owner is given a requested role, they are told to “review” something. Review can mean anything and often what some people consider to be a review is insufficient for complete understanding. For instance, an employee may think that merely saying they checked something is sufficient. Or that having a verbal conversation is enough proof of review. Be sure to recommend to clients that they let employees know that there should be written evidence of a mandated review and to be equally sure to provide clear examples of what qualifies as evidence of that review.

• Review systems and controls to ensure that they address risks. A company may institute many systems and related procedures but, upon review, a CFE or forensic accountant may find inadequate segregation of duties. You may find that a supervisor is checking a team’s work, but no one is authorizing that supervisor’s. This becomes particularly risky if that supervisor has access to many aspects of the business. A CFE or forensic accountant, can review roles and duties to ensure that duties are sufficiently segregated.

• Training should be ongoing and updated for changes in the company as well as changes in technology and processes. At least once a year, employees should receive updated training and performance reviews. In this way, companies can also learn if there have been material changes that might lead to systems and processes having been adjusted in such a way as to create weakness and holes that could lead to future fraud or error.

It’s all well and good to have ads where famous people run, jump and play and tell you to “just do it”. I remember people rolling their eyes at me when I mentioned that I was dashing to running class – why do you have to learn how to run? Doesn’t everyone know how to do that? Yes, I could run, but with training, I ran a better marathon and lived to tell the tale (unlike the original guy). Yes, employees may know how to do the compliance and control work but as a CFE or forensic accountant, you can help a client company work with their employees to perform their work better, be aware of controls and be cognizant of risk and how to mitigate it. It’s so much better than just doing it.

Help for the Little Guy

It’s clear to the news media and to every aware assurance professional that today’s cybercriminals are more sophisticated than ever in their operations and attacks. They’re always on the lookout for innovative ways to exploit vulnerabilities in every global payment system and in the cloud.

According to the ACFE, more consumer records were compromised in 2015-16 than in the previous four years combined. Data breach statistics from this year (2017) are projected to be even grimmer due to the growth of increasingly sophisticated attack methods such as increasingly complex malware infections and system vulnerability exploits, which grew tenfold in 2016. With attacks coming in many different forms and from many different channels, consumers, businesses and financial institutions (often against their will) are being forced to gain a better understanding of how criminals operate, especially in ubiquitous channels like social networks. They then have a better chance of mitigating the risks and recognizing attacks before they do severe damage.

As your Chapter has pointed out over the years in this blog, understanding the mechanics of data theft and the conversion process of stolen data into cash can help organizations of all types better anticipate in the exact ways criminals may exploit the system, so that organizations can put appropriate preventive measures in place. Classic examples of such criminal activity include masquerading as a trustworthy entity such as a bank or credit card company. These phishers send e-mails and instant messages that prompt users to reply with sensitive information such as usernames, passwords and credit card details, or to enter the information at a rogue web site. Other similar techniques include using text messaging (SMSishing or smishing) or voice mail (vishing) or today’s flood of offshore spam calls to lure victims into giving up sensitive information. Whaling is phishing targeted at high-worth accounts or individuals, often identified through social networking sites such as LinkedIn or Facebook. While it’s impossible to anticipate or prevent every attack, one way to stay a step ahead of these criminals is to have a thorough understanding of how such fraudsters operate their enterprises.

Although most cyber breaches reported recently in the news have struck large companies such as Equifax and Yahoo, the ACFE tells us that small and mid-sized businesses suffer a far greater number of devastating cyber incidents. These breaches involve organizations of every industry type; all that’s required for vulnerability is that they operate network servers attached to the internet. Although the number of breached records a small to medium sized business controls is in the hundreds or thousands, rather than in the millions, the cost of these breaches can be higher for the small business because it may not be able to effectively address such incidents on its own.  Many small businesses have limited or no resources committed to cybersecurity, and many don’t employ any assurance professionals apart from the small accounting firms performing their annual financial audit. For these organizations, the key questions are “Where should we focus when it comes to cybersecurity?” and “What are the minimum controls we must have to protect the sensitive information in our custody?” Fraud Examiners and forensic accountants with client attorneys assisting small businesses can assist in answering these questions by checking that their client attorney’s organizations implement a few vital cybersecurity controls.

First, regardless of their industry, small businesses must ensure their network perimeter is protected. The first step is identifying the vulnerabilities by performing an external network scan at least quarterly. A small business can either hire an outside company to perform these scans, or, if they have small in-house or contracted IT, they can license off-the-shelf software to run the scans, themselves. Moreover, small businesses need a process in place to remedy the identified critical, high, and medium vulnerabilities within three months of the scan run date, while low vulnerabilities are less of a priority. The fewer vulnerabilities the perimeter network has,
the less chance that an external hacker will breach the organization’s network.

Educating employees about their cybersecurity responsibilities is not a simple check-sheet matter. Smaller businesses not only need help in implementing an effective information security policy, they also need to ensure employees are aware of the policy and of their responsibilities. The policy and training should cover:

–Awareness of phishing attacks;
–Training on ransomware management;
–Travel tips;
–Potential threats of social engineering;
–Password protection;
–Risks of storing sensitive data in the cloud;
–Accessing corporate information from home computers and other personal devices;
–Awareness of tools the organization provides for securely sending emails or sharing large files;
–Protection of mobile devices;
–Awareness of CEO spoofing attacks.

In addition, small businesses should verify employees’ level of awareness by conducting simulation exercises. These can be in the form of a phishing exercise in which organizations themselves send fake emails to their employees to see if they will click on a web link, or a social engineering exercise in which a hired individual tries to enter the organization’s physical location and steal sensitive information such as information on computer screens left in plain sight.

In small organizations, sensitive information tends to proliferate across various platforms and folders. For example, employees’ personal information typically resides in human resources software or with a cloud service provider, but through various downloads and reports, the information can proliferate to shared drives and folders, laptops, emails, and even cloud folders like Dropbox or Google Drive. Assigned management at the organization should check that the organization has identified the sites of such proliferation to make sure it has a good handle on the state of all the organization’s sensitive information:

–Inventory all sensitive business processes and the related IT systems. Depending on the organization’s industry, this information could include customer information, pricing data, customers’ credit card information, patients’ health information, engineering data, or financial data;
–For each business process, identify an information owner who has complete authority to approve user access to that information;
–Ensure that the information owner periodically reviews access to all the information he or she owns and updates the access list.

Organizations should make it hard to get to their sensitive data by building layers or network segments. Although the network perimeter is an organization’s first line of defense, the probability of the network being penetrated is today at an all-time high. Management should check whether the organization has built a layered defense to protect its sensitive information. Once the organization has identified its sensitive information, management should work with the IT function to segment those servers that run its sensitive applications.  This segmentation will result in an additional layer of protection for these servers, typically by adding another firewall for the segment. Faced with having to penetrate another layer of defense, an intruder may decide to go elsewhere where less sensitive information is stored.

An organization’s electronic business front door also can be the entrance for fraudsters and criminals. Most of today’s malware enters through the network but proliferates through the endpoints such as laptops and desktops. At a minimum, internal small business management must ensure that all the endpoints are running anti-malware/anti-virus software. Also, they should check that this software’s firewall features are enabled. Moreover, all laptop hard drives should be encrypted.

In addition to making sure their client organizations have implemented these core controls, assurance professionals should advise small business client executives to consider other protective controls:

–Monitor the network. Network monitoring products and services can provide real-time alerts in case there is an intrusion;
–Manage service providers. Organizations should inventory all key service providers and review all contracts for appropriate security, privacy, and data breach notification language;
–Protect smart devices. Increasingly, company information is stored on mobile devices. Several off-the-shelf solutions can manage and protect the information on these devices. Small businesses should ensure they are able to wipe the sensitive information from these devices if they are lost or stolen;
–Monitor activity related to sensitive information. Management IT should log activities against their sensitive information and keep an audit log in case an incident occurs and they need to review the logs to evaluate the incident.

Combined with the controls listed above, these additional controls can help any small business reduce the probability of a data breach. But a security program is only as strong as its weakest link Through their assurance and advisory work, CFE’s and forensic accountants can proactively help identify these weaknesses and suggest ways to strengthen their smaller client organization’s anti-fraud defenses.

Governance and Fraud Detection

Originally, the business owner had the most say in decisions regarding the enterprise. Then, corporate structures were put in place to facilitate decision making, as ownership was spread over millions of shareholders. Boards of directors took over many responsibilities. But with time, the chief executive officer (CEO) ended up having a large say in the composition of the board and, in many instances, ruled and controlled the company and its strategy. The only option for shareholders appeared to be to sell their shares if they were not happy with the performance of a specific organization. Many anti-fraud professionals think that this situation contributed significantly to business demises such as that of Enron and to the horrors consequent to the mortgage meltdown and accompanying fiscal crisis.

Proposals were made to re-equilibrate the power structure by giving more power and responsibilities to the board and to specific committees, such as the audit committee, to better deal with internal control and fair financial reporting or the remuneration committee to better deal with the basis for the type and the level of remuneration of the CEO. New legislation was put into place, such as the US Sarbanes-Oxley Act and Basel II. Compliance with these pieces of legislation consumed a lot of attention, energy and cost.

Enterprises exist to deliver value to their stakeholders. This is accomplished by handling risk advantageously and using resources responsibly. Speedy direction setting and quick reaction to change are essential in such a situation so decision making must be shared among many. Therefore, governance comes into play. Successful enterprises implement an over-arching system of governance that facilitates the achievement of their desired outcomes, both at the enterprise level and at each level within the enterprise; this is especially true with regard to the problem of fraud detection.  In this context, a holistic definition of enterprise governance is in order: Governance is the framework, principles, structure, processes and practices to set direction and monitor compliance and performance aligned with the overall purpose and objectives of an enterprise.

This definition is initially implemented by the answers to and actions on the following governance related questions:

Who is accountable and responsible for enterprise governance? Stakeholders, owners, governing bodies and management are responsible and accountable for governance.

What do they do, and how and where do they do it? They engage in activities (set direction, monitor compliance and performance) in relationship with others and use enablers (frameworks, principles, structures, processes, practices) within the governance view appropriate to them (governance of the enterprise; of an organizational entity within the enterprise such as a business unit, division or function; and of a strategic asset within the enterprise or within an organizational entity).

Why do they do it? They institute governance to create value for their enterprise, determine its risk appetite, optimize its resources and use them responsibly.

In summary, accountability and stewardship are delegated to a governance body by the owner/stakeholder, expecting it to assume accountability for the activities necessary to meet expectations. In alignment with the overall direction of the enterprise, management executes the appropriate activities within the context of a control framework, balancing performance and compliance in achieving the governance objectives of value creation, risk management and resource optimization.

Fraud detection (within the context of a fully defined fraud prevention program) is a vital business process of the over-hanging governance function and can be implemented by numerous generally accepted procedures.  But a few examples …

One way to increase the likelihood of the detection by the governance function of fraud abuses is the conduct of periodic external and internal audits, as well as the implementation of special network security audits. Auditors should regularly test system controls and periodically “browse” data files looking for suspicious activities. However, care must be exercised to make sure employees’ privacy rights are not violated. Informing employees that auditors will conduct a random surveillance not only helps resolve the privacy issue, but also has a significant deterrent effect on computer assisted fraud exploits.

Employees witnessing fraudulent behavior are often torn between two conflicting feelings. They feel an obligation to protect company assets and turn in fraud perpetrators, yet they are uncomfortable in a whistleblower role and find it easier to remain silent. This reluctance is even stronger if they are aware of public cases of whistleblowers who have been ostracized or persecuted by their coworkers or superiors, or have had their careers damaged. An effective way to resolve this conflict is to provide employees with hotlines so they can anonymously report fraud. The downside of hotlines is that many of the calls are not worthy of investigation. Some calls come from those seeking revenge, others are vague reports of wrongdoing, and others simply have no merit. A potential problem with a hotline is that those who operate the hotline may report to people who are involved in a management fraud. This threat can be overcome by using a fraud hotline set up by a trade organization or commercial company. Reports of management fraud can be passed from this company directly to the board of directors.

Many private and public organizations use outside computer consultants or in-house teams to test and evaluate their security procedures and computer systems through the performance of system penetration testing.  The consultants are paid to try everything possible to compromise an enterprise’s system(s). To get into offices so they can look for passwords or get on computers, they masquerade as janitors, temporary workers, or confused delivery personnel. They also employ software based hacker tools (readily available on the Internet) and social engineering techniques.  Using such methods, some outside consultants claim that they can penetrate 90% or more of the companies they “attack” to a greater or lesser degree.

All financial transactions and activities should be recorded in a log. The log should indicate who accessed what data, when, and from which location. These logs should be reviewed frequently to monitor system activity and trace any problems to their source. There are numerous risk analysis and management software packages that can review computer systems and networks and the financial transactions they contain. These packages evaluate security measures already in place and test for weaknesses and vulnerabilities. A series of reports are then generated to explain any weaknesses found and suggest improvements. Cost parameters can be entered so that a company can balance acceptable levels of vulnerability and cost effectiveness. There are also intrusion-detection programs and software utilities that can detect illegal entry into systems along with software that monitors system activity and helps companies recover from fraud and malicious actions.

People who commit fraud tend to follow certain patterns and leave tell-tale clues, often things that do not make sense. Software is readily available to search for these fraud symptoms. For example, a health insurance company could use fraud detection software to look at how often procedures are performed, whether a diagnosis and the procedures performed fit a patient’s profile, how long a procedure takes, and how far patients live from the doctor’s office.

Neural networks (programs that mimic brain activity and can learn new concepts) are quite accurate in identifying suspected fraud. For example, Visa and MasterCard operations employ neural network software to track hundreds of millions of separate account transactions daily. Neural networks spot the illegal use of a credit card and notify the owner within a few hours of its theft. The software can also spot trends before bank investigators do.

Each enterprise needs to determine its appropriate overall governance system and the fraud detection approaches it decides to implement in support of that system. To help in that determination, mapping governance frameworks, principles, structures, processes and practices, currently in use, is beneficial. CFE’s and forensic accountants are uniquely qualified to assist in this process given their in-depth knowledge of all types of fraud scenarios and the tailoring of the anti-fraud controls most appropriate for the control of each within a specific company environment.

Sock Puppets

The issue of falsely claimed identity in all its myriad forms has shadowed the Internet since the beginning of the medium.  Anyone who has used an on-line dating or auction site is all too familiar with the problem; anyone can claim to be anyone.  Likewise, confidence games, on or off-line, involve a range of fraudulent conduct committed by professional con artists against unsuspecting victims. The victims can be organizations, but more commonly are individuals. Con artists have classically acted alone, but now, especially on the Internet, they usually group together in criminal organizations for increasingly complex criminal endeavors. Con artists are skilled marketers who can develop effective marketing strategies, which include a target audience and an appropriate marketing plan: crafting promotions, product, price, and place to lure their victims. Victimization is achieved when this marketing strategy is successful. And falsely claimed identities are always an integral component of such schemes, especially those carried out on-line.

Such marketing strategies generally involve a specific target market, which is usually made up of affinity groups consisting of individuals grouped around an objective, bond, or association like Facebook or LinkedIn Group users. Affinity groups may, therefore, include those associated through age, gender, religion, social status, geographic location, business or industry, hobbies or activities, or professional status. Perpetrators gain their victims’ trust by affiliating themselves with these groups.  Historically, various mediums of communication have been initially used to lure the victim. In most cases, today’s fraudulent schemes begin with an offer or invitation to connect through the Internet or social network, but the invitation can come by mail, telephone, newspapers and magazines, television, radio, or door-to-door channels.

Once the mark receives and accepts the offer to connect, some sort of response or acceptance is requested. The response will typically include (in the case of Facebook or LinkedIn) clicking on a link included in a fraudulent follow-up post to visit a specified web site or to call a toll-free number.

According to one of Facebook’s own annual reports, up to 11.2 percent of its accounts are fake. Considering the world’s largest social media company has 1.3 billion users, that means up to 140 million Facebook accounts are fraudulent; these users simply don’t exist. With 140 million inhabitants, the fake population of Facebook would be the tenth-largest country in the world. Just as Nielsen ratings on television sets determine different advertising rates for one television program versus another, on-line ad sales are determined by how many eyeballs a Web site or social media service can command.

Let’s say a shyster want 3,000 followers on Twitter to boost the credibility of her scheme? They can be hers for $5. Let’s say she wants 10,000 satisfied customers on Facebook for the same reason? No problem, she can buy them on several websites for around $1,500. A million new friends on Instagram can be had for only $3,700. Whether the con man wants favorites, likes, retweets, up votes, or page views, all are for sale on Web sites like Swenzy, Fiverr, and Craigslist. These fraudulent social media accounts can then be freely used to falsely endorse a product, service, or company, all for just a small fee. Most of the work of fake account set up is carried out in the developing world, in places such as India and Bangladesh, where actual humans may control the accounts. In other locales, such as Russia, Ukraine, and Romania, the entire process has been scripted by computer bots, programs that will carry out pre-encoded automated instructions, such as “click the Like button,” repeatedly, each time using a different fake persona.

Just as horror movie shape-shifters can physically transform themselves from one being into another, these modern screen shifters have their own magical powers, and organizations of men are eager to employ them, studying their techniques and deploying them against easy marks for massive profit. In fact, many of these clicks are done for the purposes of “click fraud.” Businesses pay companies such as Facebook and Google every time a potential customer clicks on one of the ubiquitous banner ads or links online, but organized crime groups have figured out how to game the system to drive profits their way via so-called ad networks, which capitalize on all those extra clicks.

Painfully aware of this, social media companies have attempted to cut back on the number of fake profiles. As a result, thousands and thousands of identities have disappeared over night among the followers of many well know celebrities and popular websites. If Facebook has 140 million fake profiles, there is no way they could have been created manually one by one. The process of creation is called sock puppetry and is a reference to the children’s toy puppet created when a hand is inserted into a sock to bring the sock to life. In the online world, organized crime groups create sock puppets by combining computer scripting, web automation, and social networks to create legions of online personas. This can be done easily and cheaply enough to allow those with deceptive intentions to create hundreds of thousands of fake online citizens. One only needs to consult a readily available on-line directory of the most common names in any country or region. Have a scripted bot merely pick a first name and a last name, then choose a date of birth and let the bot sign up for a free e-mail account. Next, scrape on-line photo sites such as Picasa, Instagram, Facebook, Google, and Flickr to choose an age-appropriate image to represent your new sock puppet.

Armed with an e-mail address, name, date of birth, and photograph, you sign up your fake persona for an account on Facebook, LinkedIn, Twitter, or Instagram. As a last step, you teach your puppets how to talk by scripting them to reach out and send friend requests, repost other people’s tweets, and randomly like things they see Online. Your bots can even communicate and cross-post with one another. Before the fraudster knows it, s/he has thousands of sock puppets at his disposal for use as he sees fit. It is these armies of sock puppets that criminals use as key constituents in their phishing attacks, to fake on-line reviews, to trick users into downloading spyware, and to commit a wide variety of financial frauds, all based on misplaced and falsely claimed identity.

The fraudster’s environment has changed and is changing over time, from a face-to-face physical encounter to an anonymous on-line encounter in the comfort of the victim’s own home. While some consumers are unaware that a weapon is virtually right in front of them, others are victims who struggle with the balance of the many wonderful benefits offered by advanced technology and the painful effects of its consequences. The goal of law enforcement has not changed over the years; to block the roads and close the loopholes of perpetrators even as perpetrators continue to strive to find yet another avenue to commit fraud in an environment in which they can thrive. Today, the challenge for CFEs, law enforcement and government officials is to stay on the cutting edge of technology, which requires access to constantly updated resources and communication between organizations; the ability to gather information; and the capacity to identify and analyze trends, institute effective policies, and detect and deter fraud through restitution and prevention measures.

Now is the time for CFEs and other assurance professionals to continuously reevaluate all we for take for granted in the modern technical world and to increasingly question our ever growing dependence on the whole range of ubiquitous machines whose potential to facilitate fraud so few of our clients and the general public understand.

An Ethical Toolbox

As CFE’s we know organizations that have clearly articulated values and a strong culture of ethical behavior tend to control fraud more effectively. They usually have well-established frameworks, principles, rules, standards, and policies that encompass the attributes of generally accepted fraud control. These attributes include leadership, an ethical framework, responsibility structures, a fraud control policy; prevention systems, fraud awareness, third-party management systems, notification systems, detection systems, and investigation systems.

CFE’s are increasingly being called upon to assist in the planning for an assessment of a client organization’s integrity and ethics safeguards and then as active members of the team performing the engagement. The increasing demand for such assessments has grown out of the increasing awareness that a strong ethical culture is a vital part of effective fraud prevention.  Conducting such targeted research within the client organization, within its industry; and its region will help determine the emerging risk areas and potential gaps in most organizational anti-fraud safeguards. Four key elements of integrity and ethics safeguards have emerged over the past few years.  These are the fraud control plan, handling conflicts of interest, shaping ethical dealings with third parties, and natural justice principles for employees facing allegations of wrongdoing.

The need for a fraud control plan is borne out by an organization’s potential fraud losses; typically, about five percent of revenues are lost to fraud each year, according to the ACFE’s 2016 Report to the Nations on Occupational Fraud and Abuse. A fraud control plan typically will articulate an organization’s fraud risks, controls, and mitigation strategies, including:

–Significant business activities;
–Potential areas of fraud risk;
–Related fraud controls;
–Gaps in control coverage and assurance activities;
–Defined remedial actions to minimize fraud risks;
–Review mechanisms evaluating the effectiveness of fraud control strategies.

Management should review and update the fraud control plan periodically and report the results to the audit committee and senior management. Thus, the role of the board and of the audit committee of the board are vital for the implementation of any ethically based fraud control plan. The chairman of the board is, or should be, the chief advocate for the shareholders, and completely independent of management. It is the chairman’s primary job to direct the company’s executives and drive oversight of their activities in the name of the shareholders. An independent and highly skilled audit committee chairman is essential to maintain a robust system of checks and balances over all operations. To be truly effective, the chairman must be independent of those he or she is charged with watching.  The chairmen of the board and the audit committee must devote material time to their duties. While the board can use the company’s oversight functions to maintain a checks and balances process, there is no substitute for personal, direct involvement. The board must be willing to direct inquiries into allegations of misconduct, and have unquestioned confidential spending authority to conduct reviews and investigations as it deems necessary.

One of the most effective compliance tools available to the board is the day-to-day vigilance of the company’s employees. When an individual employee detects wrongdoing, he or she must have an effective and safe method to report observations, such as a third-party ethics hotline that reports to the chairman of the board and audit committee. All employees must be protected from retribution to avoid any possibility of corrupting the process.

A zero-based budgeting process, requiring that the individual elements of the company’s budget be built from the bottom up, reviewed in detail, and justified, can identify unusual spending in numerous corporate and operating units. This provides an in-depth view of spending as opposed to basing the current year’s spending, in aggregate, on last year’s spending, where irregularities may be buried and overlooked.

In organizations with an internal audit division the overall review would typically be performed by Director of Internal Audit (CAE) whom the CFE and other specialists would support. This review should be integrated into the organization’s wider business planning to ensure synergies exist with other business processes, and should link to the organization-wide risk assessment and to other anti-fraud processes.

The ACFE tells us that there is a growing consensus that managing conflicts of interest is critical to curbing corruption. Reports indicate that unmanaged conflicts of interest continue to cost organizations millions of dollars. To minimize these risks, organizations need a clear and well-understood conflict of interest policy, coupled with practical arrangements to implement and monitor policy requirements. Stated simply, a conflict of interest occurs when the independent judgment of a person is swayed, or might be swayed, from making decisions in the best interest of others who are relying on that judgment. An executive or employee is expected to make judgments in the best interest of the company. A director is legally expected to make judgments in the best interest of the company and of its shareholders, and to do so strategically so that no harm and perhaps some benefit will come to other stakeholders and to the public interest. A professional accountant is expected to make judgments that are in the public interest. Decision makers usually have a priority of duties that they are expected to fulfill, and a conflict of interests confuses and distracts the decision maker from that duty, resulting in harm to those legitimate expectations that are not fulfilled. Sometimes the term apparent conflict of interest is used, but it is a misnomer because it refers to a situation where no conflict of interest exists, although because of lack of information someone other than the decision maker would be justified in concluding (however tentatively) that the decision maker does have one

A special or conflicting interest could include any interest, loyalty, concern, emotion, or other feature of a situation tending to make the decision maker’s judgment (in that situation) less reliable than it would normally be, without rendering the decision maker incompetent. Commercial interests and family connections are the most common sources of conflict of interest, but love, prior statements, gratitude, and other subjective tugs on judgment can also constitute interest in this sense.

The perception of competing interests, impaired judgment, or undue influence also can be a conflict of interest. Good practices for managing conflicts of interest involve both prevention and detection, such as:

–Promoting ethical standards through a documented, explicit conflict of interest policy as well as well-stated values and clear conflicts provisions in the code of ethics;
–Identifying, understanding, and managing conflicts of interest through open and transparent communication to ensure that decision-making is efficient, transparent, and fair, and that everyone is aware of what to do if they suspect a conflict;
–Informing third parties of their responsibilities and the consequences of noncompliance through a statement of business ethics and formal contractual requirements;
–Ensuring transparency through well-established arrangements for declaring and registering gifts and other benefits;
–Ensuring that decisions are made independently, with evidence that staff and contractors routinely declare all actual, potential, and perceived conflicts of interests, involving at-risk areas such as procurement, management of contracts, human resources, decision-making, and governmental policy advice;
–Establishing management, internal controls, and independent oversight to detect breaches of policy and to respond appropriately to noncompliance.

Contemporary business models increasingly involve third parties, with external supplier costs now representing one of the most significant lines of expenditure for many organizations. Such interactions can provide an opportunity for fraud and corruption. An enterprise’s strong commitment to ethical values needs to be communicated to suppliers through a Statement of Business Ethics. Many forward-thinking organizations already have codes of ethics in place that set out the values and ethical expectations of both their board members and staff. The board code of conduct should define the behavioral standards for members, while the staff code of conduct should detail standards for employee conduct and the sanctions that apply for wrongdoing. Similar statements also are appropriate for third parties such as suppliers, service providers, and business partners.

A statement of business ethics outlines both acceptable and unacceptable practices in third-party dealings with an organization. Common features include:

–The CEO’s statement on the organization’s commitment to operating ethically;
–The organization’s values and business principles;
–What third parties can expect in their dealings with the organization and the behaviors expected of them;
–Guidance related to bribery, gifts, benefits, hospitality, travel, and accommodation; conflicts of interest; confidentiality and privacy of information; ethical communications; secondary employment; and other expectations.
–Contact information for concerns, clarification, reporting of wrongdoing, and disputes.

Once established, the organization needs to implement a well-rounded communication strategy for the statement of business ethics that includes education of staff members, distribution to third parties, publication on the organization’s website, references to it in the annual report, and inclusion in future tender proposals and bid packs.

Engaged and capable employees underpin the success of most organizations, yet management does not always recognize the bottom-line effects and employee turnover costs when innocent employees are the subject of allegations of fraud and other wrongdoing. About 60 percent of allegations against employees turn out to be unsubstantiated, according to the ACFE. A charter of rights compiles in a single document all the information that respondents to allegations of wrongdoing may require. Such a charter should be written in an easy-to-understand style to meet the needs of its target audience. It should:

–Outline the charter’s purpose, how it will operate, how it supports a robust complaints and allegations system, and how it aligns with the organization’s values;
–Describe how management handles workplace allegations and complaints, and ensure principles of natural justice and other legislative obligations, such as privacy, are in place;
–Provide a high-level overview diagram of the allegation assessment and investigation process, including the channels for submitting allegations; the distinct phases for logging, assessing, and investigating the allegations; and the final decision-making phase;
–Include details of available support such as contact information for human resource specialists, details about an external confidential employee help line, and processes for updates throughout the investigation;
–Illustrate the tiered escalation process for handling allegations that reflects (at one end) how issues of a serious, sensitive, or significant nature are addressed, and encourages (at the other end) the handling of low level localized issues as close to the source as possible;
–Provide answers to frequent questions that respondents might have about the process for dealing with allegations, such as “What can I expect?” “Are outcomes always reviewable?” “What does frivolous and vexatious mean?” “What will I be told about the outcome?” and “What happens when a process is concluded?”;
–Outline the options for independent reviews of adverse investigation outcomes.